At 01LOGIX, we harness our extensive experience and strategic partnerships with industry leaders such as Microsoft and Softerra, along with proprietary in-house tools, to craft and deploy comprehensive ULM solutions tailored to your IT department’s needs. By adhering to best practices and innovative approaches, we empower organizations to streamline their ULM processes, thereby enhancing user experiences for employees and contractors alike. Our expertise enables IT departments to optimize resource allocation, fortify their security infrastructure, boost operational efficiency, and align seamlessly with overarching business objectives.
User Lifecycle Management (ULM)
User lifecycle is the term that describes the stages of a user’s relationship with an organization, from the moment they join until the moment they leave. It involves various processes and tasks that are performed by the IT department to ensure that users have secure and efficient access to the applications and resources they need to perform their roles. User lifecycle management (ULM) is the practice of automating and streamlining these processes and tasks, using tools and policies that can create, update, suspend, or delete user accounts and permissions across different systems and platforms. ULM can help IT departments reduce costs, improve security, enhance productivity, and comply with regulations.
Some of the common ULM processes include:
- User provisioning: The process of creating and assigning user accounts and access rights to new employees or contractors, based on their roles and responsibilities.
- User authentication: The process of verifying the identity of users who attempt to access applications and resources, using methods such as passwords, tokens, biometrics, or multifactor authentication.
- User authorization: The process of granting or denying access to specific applications and resources, based on the user’s role, location, device, time, or other criteria.
- User management: The process of updating or modifying user accounts and access rights, based on changes in the user’s role, status, location, device, or other factors.
- User deprovisioning: The process of removing or disabling user accounts and access rights when a user leaves the organization or changes roles, to prevent unauthorized access or data leakage.
ULM can be challenging for IT departments due to the complexity and diversity of applications and resources that users need to access, as well as the dynamic nature of user roles and needs. Therefore, IT departments should adopt best practices and solutions that can simplify and automate ULM processes.
User Lifecycle within IT
Using Human Resource Management System (HRMS) as the Single Source of Truth (SSOT).
Most organizations consider their HRMS as the single source of truth (SSOT) in their user lifecycle management process. This means that the HR department will be responsible for creating, updating, and deleting user accounts and permissions across all systems and applications. HR ensures that user data is accurate, consistent, and secure throughout the user lifecycle, from onboarding to offboarding. By using HR as SSOT, an organization can streamline user management processes, reduce errors and risks, and improve compliance and auditability.
We deploy our AD Linked software to connect your HR system and the on-premises Active Directory. All provisioning, deprovisioning and user updates will be directly based on HR department’s actions within the HRMS.
Active Directory Management
Active Directory Management is the process of administering and maintaining the directory service that stores information about users, computers, groups, and other objects on a network. Active Directory Management involves tasks such as creating and deleting accounts, assigning permissions and roles, configuring policies and settings, and monitoring performance and security.
As a Softerra partner, we deploy Adaxes, an Active Directory automation software, and design and implement the following:
- Deploy a rule-based platform for Active Directory, Azure AD, Exchange, and Microsoft 365 automation.
- Provide an enhanced web-based management environment.
- Implement a role-based access control model for delegating privileges.
- Add security with approval-based workflows, allowing enforcement of corporate data standards.
01Logix has accumulated extensive expertise in addressing the unique challenges faced by various organizations. Our goal is to leverage this specialized insight to provide industry-tailored, ready-to-deploy solutions in a secure setting for our customers.
Automated User Lifecycle Management
Designate your HR system as the definitive single source of truth (SSOT) to automate all aspects of user lifecycle management. This encompasses provisioning, updating, and deprovisioning within Active Directory, as well as affiliated systems like Azure AD, Exchange, and Microsoft 365, ensuring consistent user data across all platforms.
Approval-Based Workflow
Incorporate approval processes into nearly all Active Directory operations. This strategy enables the delegation of greater responsibilities to junior staff members while maintaining oversight and security.
Self-Password Reset
Offer a Password Self-Service portal to streamline password resets and account unlocks. Users can independently manage their credentials after identity verification through security questions or a code sent via SMS, email, or a mobile app. This service is also accessible offsite and offline, accommodating users who need password assistance while remote or traveling.
Role-Based Delegation
Deploy a Role-Based Access Control model following the least privilege principle. Provide a centralized control over permissions which can be delegated, managed and revoked efficiently.
Single Interface for AD, Exchange, and Microsoft 365
Introduce a unified Web Interface that consolidates tasks for Active Directory, Exchange, and Microsoft 365, offering a streamlined management experience. This eliminates the complexity of using multiple tools, simplifying daily operations for users.
Active Directory Reports
Provide detailed reports on your Active Directory environment. In addition to the 200+ built-in ones, provide the ability to create a powerful platform for custom reports of any complexity. Supporting centralized scheduling and allowing users to schedule reports of their choice for themselves.
Key Benefits:
- Reduced Workload: Automating daily tasks and user lifecycle management through streamlined provisioning/deprovisioning and a self-service portal significantly eases the IT staff’s routine workload.
- Increased Security: Approval-based workflows, a role-based security administration model, and automated user provisioning and deprovisioning substantially bolster Active Directory security.
- Efficient Audit and Monitoring: In-depth tracking and reporting facilitate advanced analysis and monitoring, enhancing the regulation and sophistication of the Active Directory environment.
- Standardized AD Environment: Implementing corporate standards on Active Directory data reduces human error, simplifying and refining the management process.